Responsible Gaming at xbaze

Six Tools to Keep You in Control

xbaze provides six practical safety tools directly inside your account settings. Every tool is designed to help you set personal boundaries and make informed decisions about your gambling activity.

xbaze Plays by the Rules — and So Should You

xbaze was built with Bangladeshi players in mind. We understand that cricket betting and casino games are a source of entertainment for millions across Dhaka, Chittagong, Sylhet, and beyond — and we take our responsibility to those players seriously. Our platform is designed to be a safe, fair, and transparent environment where gambling remains a leisure activity, not a financial burden.

We operate a zero-tolerance policy towards underage gambling, fraudulent play, and the exploitation of vulnerable individuals. Every feature on our platform — from deposit systems to game interfaces — is reviewed with player welfare as the priority. Responsible gaming is not a compliance checkbox at xbaze; it is a core value embedded in everything we build.

Age Verification — 21+ Policy

xbaze strictly enforces a minimum age of 21 years for all players. This is a firm policy with no exceptions. Players from every city and division of Bangladesh — Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh — must be at least 21 years old to register, deposit, and place bets on the platform.

During registration and as part of our KYC process, xbaze may request the following documents to verify your age and identity:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport — photo page and personal details page required.
• Bangladesh driving licence (if NID is unavailable) showing full name and date of birth.

Deposit Limits — Stay Within Your Budget

Setting a deposit limit before you start playing is one of the most effective ways to keep gambling within a healthy boundary. xbaze allows you to set daily, weekly, and monthly caps on the amount you deposit via bKash, Nagad, Rocket, Upay, or any other supported payment channel. Here is how to use this tool:

If you reach your deposit limit before the period resets, your payment methods will be temporarily blocked for new deposits until the limit period expires. The system exists to support the boundaries you set for yourself — it will not be overridden.

Time-Out and Session Reminders

Losing track of time is one of the most common ways gambling sessions get out of hand. xbaze gives you two tools to manage the clock: session reminders and cooling-off periods.

Session reminders send a pop-up alert after a time period you define — for example, every 60 minutes — showing how long you have been playing and your net session result so far. Cooling-off periods go further by temporarily locking all account access for a duration you choose:

• 24-hour cool-off: ideal if you have had a long session and want a guaranteed break before playing again.
• 7-day cool-off: a weekly reset giving you space to recharge and return with a fresh perspective.
• 30-day cool-off: a full month away from the platform — often used at the start of a new financial month or after a significant loss to regain perspective.

Self-Exclusion — The Strongest Protection

Self-exclusion is the most powerful responsible gaming tool available on xbaze. It permanently or for an extended period blocks your account from all activity — no logins, no deposits, no bets, and no bonus offers will be accessible during an active exclusion. This is the right choice if you feel gambling has moved beyond entertainment and is causing genuine harm in your daily life.

To activate self-exclusion on xbaze, follow these three steps:

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling is becoming a harmful habit. Be honest with yourself — if several of these apply to you, please reach out to support:

• 🔴Gambling with money you cannot afford to lose — using funds set aside for rent, food, or household bills.
• 🔴Chasing losses — increasing bet sizes after a losing session in an attempt to recover money quickly.
• 🔴Lying to family or friends about the amount of time or money spent on gambling.
• 🔴Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
• 🔴Using gambling as a way to escape stress, depression, or difficult personal situations.
• 🔴Neglecting work, studies, family responsibilities, or personal health because of gambling.
• 🔴Borrowing money from friends, family, or financial institutions specifically to fund gambling.

Recognising these signs in yourself or someone close to you is an important first step. The next step is asking for help — and that is never something to be ashamed of.

Smart Gambling Tips for Everyday Players

You do not need to be a problem gambler to benefit from these practical tips. Whether you enjoy cricket betting during IPL and BPL season, spinning slots on a weekend evening, or exploring live casino tables, these habits will keep gambling in its proper place — entertainment, not a livelihood:

• Set a strict entertainment budget before you open the app — treat it like a cinema ticket or a restaurant meal. Once the budget is gone, stop playing.
• Never gamble under the influence of alcohol or when emotionally distressed — impaired judgment leads to impulsive decisions you will regret.
• Treat every loss as the cost of entertainment, not a debt to be repaid by playing more. The house edge means losses cannot reliably be recovered through additional play.
• Take regular breaks — even a five-minute walk away from your phone during a session can reset your perspective and help you make clearer decisions.
• Keep gambling entirely separate from your financial goals — savings for Eid, children's education, or family emergencies must never be used for gambling.
• Use the reality check feature — when the pop-up shows you have been playing for two hours and are down ৳1,500, use that information to make a rational decision about whether to continue.

Get Help — You Are Not Alone

If you believe gambling is having a negative impact on your finances, relationships, mental health, or work life, please do not wait to seek help. xbaze customer support is available to assist you in activating any responsible gaming tool — deposit limits, cooling-off periods, or self-exclusion — without judgment and in complete confidence.

Our support team is staffed by real people who understand the pressures that can surround gambling. Whether you are in Dhaka, Cox's Bazar, or anywhere else in Bangladesh, help is always available. There is no minimum level of concern required to reach out — if something feels wrong, contact us.

Protecting Minors

xbaze takes the protection of children and young people extremely seriously. Parents and guardians across Bangladesh are encouraged to take practical steps to prevent underage access to online gambling platforms. The following measures are recommended:

• Use device-level parental control software on phones, tablets, and computers shared with or accessible to children. Most Android and iOS devices include built-in screen time and app restriction tools.
• Never share your xbaze account credentials — username, password, or bKash/Nagad PIN linked to your account — with children or any other household members.
• Log out of your xbaze account after every session, particularly if you use a shared device. Do not use browser "Remember me" features on shared devices.

If you suspect a minor has accessed or registered an account on xbaze, report it immediately to [email protected]. The account will be investigated and closed without delay, and any funds involved will be handled in accordance with our policies and applicable law.